Best Value Marketing Tools

The type of business you have depends on how you should attract customers. Using ‘any’ way possible is not always the right answer. Today using social, mobile and email tools are very inexpensive and sometimes free, so why doesn’t everybody use them?

Why is it that businesses still do not have a customer email list after all this time, and will they treat mobile lists the same in the future? Then, if it’s free why hire a marketing firm? No matter which method of marketing or marketing mix best fits your company, no matter how affordable – it’s value is in choosing a tool or mix of tools which has the best opportunity to reach your best customer or clients and that you invest in consistently.

Many times a company will fail to use tools, or will use them incorrectly resulting in failure. Sometimes it is the tool that fails but more often the problem is that the tool was not used properly. Let’s use websites as an example.

When you build a website to represent your company you might expect that just having one is enough. Or perhaps you hire a company to build a gorgeous flashy website with slick looks and then it fails to get any attention at all. This is where having a marketing firms expertise would come in handy.

At DirectionWorks for example, we understand that an attractive website is not enough to sell your goods and services. You need a site that works through use of proper SEO, Social Media, Personal Referrals, and other essentials. In fact we have a rather extensive checklist that every website we create goes through, and even after all that there is the matter of fresh relative content.

Businesses and customers are very connected in today’s market. The way people find you amongst millions of your competitors is ever-changing. It is literally a job unto itself to keep up with all these trends, blogging, videos, social, mobile, PPC, and on and on the list goes.

You could do it yourself if you have the time to learn… or you can let professionals handle it for you which is more ideal when you have a business to run! If you need to know what tools are right for your business we are happy to consult with you and lend a hand.
Call us at: (386) 935-4280

We wish you success be it with us or your own efforts.

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Business Pricing Strategy

As a proud small business (see previous post) and marketing firm we find ourselves in discussion with clients, especially our new or start-up clients, about pricing their products and services. Usually the statement goes ‘I gave them a good deal, or they were my friend’ or ‘my competition keeps cutting prices so I have to.’ None of this is good reasoning to devalue YOUR product or service.

You’re in business to make money – SHOCKING Right? Do your research, figure out what your comparable competition is charging, figure out your costs, quality, delivery method and stick to your pricing. If you have a tendency to cut costs, reduce rates and make it all about the money, get someone between you and the customer and let them make the sale.

Pricing integrity translates into integrity for your company, products and services. Or a little mantra “Don’t give that which you sell away.” You’ll love the results and your business will finally start growing. Using the mantra ‘never give that which you sell away’ is also a prelude to the notion ‘you are not in business to lose money’ ..even to your friends.

Reducing your price or giving away what you sell only devalues it and when that happens its hard to recover. So, how do you ‘make the sale’ and make your customer feel like they’re getting a deal? A Quick Example: Disney World; there’s never a discount (without pain) to get into any of their parks.

But! they might bundle it with hotel and meals to make your vacation choice a better value when you bring the family. Then Bed Bath and Beyond only sends out their coveted 10% off coupon twice a year. (you can probably think of more examples. The best answer is value added and/or strategic sales and offerings.

If it’s always about the money, it will always be about the money. If I as your friend want to do business with you, I will and should pay the fair price to help you grow your business. The pricing strategy of your small business can ultimately determine the fate of your business.

Darrell Zahorsky a former About.com guide also suggests having the lowest price isn’t a strong position for small business. Larger competitors with deep pockets and the ability to have lower operating costs will destroy any small business trying to compete on price alone. Avoiding the low pricing strategy starts with looking at the demand in the market by examining three factors:

1. Competitive Analysis: Don’t just look at your competitor’s pricing. Look at the whole package they offer. Are they serving price-conscious consumers or the affluent group? What are the value-added services if any?

2. Ceiling Price: The ceiling price is the highest price the market will bear. Survey experts and customers to determine pricing limits. The highest price in the market may not be the ceiling price.

3. Price Elasticity: If the demand for your product or service is less elastic, you can then have a higher ceiling on prices. Low elastic demand depends on limited competitors, buyer’s perception of quality, and consumers not habituated to looking for the lowest price in your industry.

Once you understand the demand structure in your industry, review your costs and profit goals as set in your business plan or financials. The low price strategy is best avoided by small business but there are conditions such as a price war that can drag a company into the lowest price battle.

(Source: http://sbinformation.about.com/cs/marketresearch/a/pricing.htm)

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What is a Small Business?

The DirectionWorks Inc. slogan is “Marketing for Small Business”. So, what is a small business anyway? The Small Business Administration (SBA) shows most industries as having less than 500 employees and/or no more than 7 million dollars in sales (see: www.sba.gov/content/summary-size-standards-industry).

A Micro Business or micro-enterprise is a firm with fewer than 5 employees. A Mom and Pop business is considered a non-employer business (because the only employed are the business owners). Some growing businesses think of themselves as medium sized business when they get to certain goals set for their business.

Small businesses represent 99.7 percent of all firms, they create more than half of the private non-farm gross domestic product, and they create 60 to 80 percent of the net new jobs (source: usgovinfo.about.com/od/smallbusiness/a/sbadrives.htm). It’s easy to see when you look that small businesses are very important. Small business owners are what “truly” makes this country run effectively.

“Small business drives the American economy,” said Dr. Chad Moutray, Chief Economist for the Office of Advocacy in a recent press release. “Main Street provides the jobs and spurs our economic growth. American entrepreneurs are creative and productive, and these numbers prove it.”

In fact small business is sill so important that in March of this year the U.S Small Business Administration and the White House Business Council invited over 300 small business owners to the Urban Economic Forum in Birmingham, AL. According to the SBA; “The Urban Economic Forum is a multi-city series designed to help urban small business owners create an economy built to last.”

As a small business ourselves we understand the importance of serving small to medium sized businesses with the same level of professionalism given to big business. We combine current cutting-edge marketing tools and services together with successful traditional marketing techniques to provide the most effective marketing programs for our clients. Just because a method has been used before does not always make it ineffective in today’s technological business world, it’s a marriage of old and new.

Our clients are sole proprietors, partnerships, micro-businesses, start-up companies, mom and pop, family owned, small businesses, corporations, incorporations and medium sized businesses ready to grow. Contact DirectionWorks, Inc. today for marketing resources, ideas, tools and help with getting started on your amazing future.

Call Us: (386) 935-4280

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Strategic Business Development: Vision

The second strategic business development statement is your Vision. What started you in business? When creating your vision statement include a detailed description of your passion, how you envision your company product and/or services playing out into the future. A Vision Statement is your foundation, your constitution, your dream – where you see your business in the future.

The DirectionWorks, Inc. vision is to serve small to medium business ready to grow with the best and most comprehensive direct marketing services. We stand apart from other traditional marketing agencies because we understand, care and strive to help our clients reach their long term goals through marketing. Our vision is to be the resource for marketing services to small and medium sized businesses throughout the United States.

As Diana Scharf Hunt once said, “Goals are dreams with deadlines.” What are your goals and dreams, the ones that make you want to run around laughing and dancing like a kid in a candy store? Any business that has celebrated any great successes in life started first with clearly defined goals.

Writing a vision statement coincides with a mission statement and they go hand-in-hand. Where a mission statement is crisper and targeted to your end-goal, a vision statement should stir emotions, and engender a get-to-it attitude in people. Vision statements are truly meant to be bold, to inspire clients and customers, to energize your employees, and to create a mesmerizing picture (vision) of where you see your business going in the future.

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Strategic Business Development: Mission

There are strategic business development statements that should be part of your business; the first is your Mission Statement. No matter how long you’ve been in business having this in place is great foundation for your company now and for its future. A Mission Statement tells what the company is about and where the founders want it to go. It’s not written in stone and can evolve over the course of the business.

At DirectionWorks: Our mission is to be the marketing firm where small to medium businesses can access marketing experts, tools, resources and solutions all in one place: To diligently create, innovate, learn and evolve as a company and service to our clients. To always bring the most effective services to our clients we must also give the very best of ourselves through our work, approach challenges as opportunities and recognize the importance of marketing to our client’s success.

A mission is about more than just business goals of course. Your mission statement should describe the legacy you wish to leave behind. The mission statement should reflect the core of your inner-most values and should motivate you and your employees when read. It should be the jumping-point from which all other decisions are made for the company.

Why does your company exist? (Don’t say to just make money that’s only partially true and you know it…) What is it supposed to do to better your life, the lives of others, for your country, and even for the world? If you think a small business can’t impact the world you only have to do a little research to find out that some of the smallest businesses in the world can have big impacts.

Small business and big corporations alike were stepping up and making donations to Japan and the Tornado devastated communities after the natural disasters of 2011. I (Victoria @ DirectionWorks) know this because I live in one of those communities. Just down the street from me were entire subdivisions destroyed by an EF4 tornado, thankfully we were not in a badly damaged area ourselves. I will never forget how both the tiny local business owners and corporations were working side-by-side to bring relief and help to my neighbor’s families.

The point of that story is that it is those moments that change the world and have the biggest impacts. It’s not how much a company made that year, or how big the office building is that will be remembered, it’s that free benefit concert that restaurant held to raise donations while at the same time freely feeding the displaced families in need. It’s the smiling faces of those families when trucks full of volunteers from the big corporations showed up with chain saws and water to help get things cleaned up and sorted.

Your mission is about who you are, not what you could make.

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Who’s the Advertiser Anyway?

Advertising firms take a lot of pride in their ability to be creative with advertising and companies invest in that creativity. But give me one more ad with guinea pigs rowing a boat in a fish tank to keep a computer running and I am going to lose it. Whose Commercial Is That Anyway??

Did this company ask themselves…? What does it have to do with what I am selling? Premium’s also: Why spend any money on a giveaway that isn’t creative, useful or relative to your product or service just because it’s cheap?

It takes talent to brand and market a company or product in a way that speaks to consumers in a creative, relative and ‘memorable’ way which moves them to buy it. This is the point right? Given all of this, when the respective ad agencies presented these ideas why did nobody on the client side ask “Since we are spending all this money to market ourselves, shouldn’t we at least try to say or show something relevant to what the offering is?” Or perhaps that is too much erring on the side of common sense these days.

Then again, it might be that I am missing some amazing new marketing concept that will soon be revealed to all, and it will make me look extremely silly, although I sincerely doubt it. It’s best to stick to the tried and true ways of advertising to your customer. It’s not to say you should not be funny or original, but you spend money on commercials to brand your company and to sell a product or service.

Here for you are four essentials every advertiser should remember;

  1. Have A Call To Action. NEVER forget your call to action, tell customers to visit right away and give them your contact information. (Website, Address, Phone Number, etc.)
  2. Be Relatable. They have a problem, you have the solution and not just any solution you have THE BEST solution to their problem.
  3. Consistency Is Key. Use your logo, a jingle, a slogan, something so that people will recognize your company the moment they see or hear about it.
  4. Plan Ahead. So maybe you’re the best writer and director ever but that may not mean you have the time to do everything. How valuable is your time? Find a marketing firm or advertising agency to help you put your project together the right way.

Now while you are considering these words I would like to extend an invitation for you to come and visit us. Ah ha now you see that I practice what I preach! Behind this informative and hopefully amusing article is a team of dedicated marketing professionals over at DirectionWorks Inc. We are a small business marketing firm that does pretty much everything a company needs with years (and years) of combined experience and higher education behind it all.

So, if you need any kind of advertising in either the traditional direct marketing arena, or you need to be on the cutting edge of internet marketing, please visit our company website and request a consultation. One of our friendly consultants will be happy to chat with you.

Please Visit: www.directionworks.com

Written with the collaboration of these great minds:

Terry Gray (Owner) & Victoria Gates (Director of Interactive Marketing)

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The HUGE Mistake Millions of Businesses Make Every Day

As a small business owner you get excited about not only making a profit but often about the business that is your passion. You want others to know all about the amazing and wonderful products and services you can offer. But there is one problem… you need to quit talking about yourself because nobody cares about you. What!? Well as Toby Keith famously belted out in his chart topper;

I wanna talk about me!

Wanna talk about I!

Wanna talk about number one!

Oh my me my

What I think, what I like, what I know, what I want, what I see

I like talking about you you you you, usually, but occasionally

I wanna talk about meeeeee (me,me,me,me-background singers)

I wanna talk about me (me,me-background singers)

The point, people want you to tell them how you will help them with what they need. They don’t want to hear all about you… you… you. So here is what you do, use “you” rather “we” or “I.” Trust me on this…

Information that focuses only on your company and practically ignores your clients’ needs doesn’t work even a fraction as well as carefully thought-out information that speaks directly to your target customer about the benefits they will be receiving. If you keep the focus on your business, you will be preventing your target customers from really grasping the benefit they’ll get from working with your company. Do tell potential clients about your services, results, and experience but make sure to do so in a way that makes their success with you the focus.

Don’t make the mistake that millions of others make… focus on your customers and not your company.

I appreciate your visit and hope you will return for more business insight. This article was brought to you by the brilliant minds at DirectionWorks Inc. If you are a small business in need of advertising or marketing in either the traditional direct marketing arena, or online, please visit our company website and request a consultation. One of our friendly consultants will be happy to chat with you.

Please Visit: www.directionworks.com

Written By: Victoria Gates, Director of Interactive Marketing

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If It Touches Your Customer – It’s Marketing

Customer Service Touch PointsWhat parts of your business should marketing be involved?  In this post, I am discussing Customer Touch Points to answer that very question. Since I like to guide clients to the highly effective basics.. identifying touch points is easy to figure out: Every instance in which any representative of your company comes in contact with your customer or client is a touch point. Your choice is to leave those touch points (representatives) to their own devices or you can apply a process (marketing) in those areas which assures your customer’s satisfaction with your company.

“Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.” American Marketing Association (AMA)

There is a misunderstanding among, especially small, companies that marketing is just advertising and sales. Marketing is actually the entire experience your customer has with your company. Marketing is all of your (internal) receptionist, billing, customer service, your products and services, your tellers and delivery people. And your (external) branding, advertising, salespeople, collateral representation and, the (extended) contract vendors you choose, all are also responsible for the success or failure of your company. Everything and everyone combined, equals the process by which you communicate the value of doing business with your company to your customer. As a rule of thumb: If it reaches, touches or talks  to your most valued customer – It’s a touch point.. apply marketing.

As a side note: Maybe it’s my age but it astounds me that companies (owners / managers) don’t see the value of applying marketing to all aspects of their company. In my euphoric state I think, if applied, then customer service and the quality of your products and services will be the best they can be in order to compete, to stay alive..  In my opinion now is the time to ‘kiss’ your customers often and frequently at every place your company.

Pay attention to every aspect of your business which your customer experiences when they do business with you. Think through your customer’s process with your company: How would you want to be greeted? When you make a purchase, Have a problem, Find a discrepancy? Come back to do business again?  The way which I make a decision to use or no longer use a company can almost always be based on the service I receive before and after the ‘sale’.

Ask yourself: When was the last time you did business with a company based purely on their presentation in an advertisement, and stopped doing business with a company based on their billing policies? What separates you from doing business with a company also separates customers and clients from doing business with you.  It’s the business owner who realizes that marketing is the experience their customers have with every aspect of their business that are the winners.

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What Drives Your Small Business

passion drives a successful businessIn the internet marketing industry we talk key-words: For this blog post I want to talk to you about  ‘passion’; not just the word, but the insatiable desire with energy all its own, the emotion which drives a person to start a business, run a business or even to stay in business.  If I were to have a personal key word about my faith, my family and my company it would be ‘passion’.  For my company, passion came out of an idea and turned into a dream: Once I decided what I wanted to do the passion for my work manifested as the desire to be persistent, to be available and to give it the best of who I am and my experiences. Passion is the energy that inspires me to get up in the morning and the endurance I need to go on when I’m not sure I can.

When DirectionWorks was truly just an idea; I wanted to create a marketing firm that filled the gap between traditional high budget marketing agencies and the small business. I had worked in advertising sales as well as advertising agencies and realized that small businesses have an enormous need for professional marketing services that are  realistic to their size, goals, and are also affordable. Similar to many people who start a business for the first time, I had no idea about the minutia of details required for owning my own business.

All I was thinking at the time was ‘I have years of experience, education and a dream and now all I have to do is sell it.’ Over the past 10 years of developing what my company is and what we do, I have learned a lot. Mostly, and since this is what this blog post is about, I’ve learned a lot about passion.

At first I did not even realize I had a passion for what I wanted to  do when I started. I believe that I realized I have passion for it as I was challenged with finances, employees and yes – clients. I also learned that I, the business owner, have to be the best sales person of the passion I have for my company.

For my internal customers (employees), I have to continually sell them our company’s passion for serving and how the quality and results of what they do makes our passion (marketing services) worth buying.  For my external customers (clients), we have to encourage them to educate us on their passion so we can effectively sell their products or services for them. Our maxim goes: You are the dreamer; we’re simply the seller of your dream.

I believe any business can be successful if you are persistent, consistent and resistant; persistence to keep going when you don’t think you can, consistent in the quality of work you do, and resistant to all that will detract you from your goals.  Passion will encourage you to overcome, and passion will take you further than you ever thought you could go. Just make sure to communicate your passion in all that touches your customers and clients. A radio advertising friend of mine once said when doing a commercial, – smile; people can ‘hear’ your smile.  So, if you’re out there marketing your own business or hiring professionals to help you;  communicate your passion,  customers love to experience passion.

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The Article Marketing Method

It is no secret that more and more people are tired of traditional marketing methods online. A small business owner has to be smarter with current marketing methods, this includes writing fresh content that is not only interesting to read but also relevant and valuable to the target market you are after. This is precisely why you see a rush of businesses to social media sites like Facebook.

If you want to keep-up with the current trends online you will want to make sure that your website or blog has written content that markets to your audience without directly selling to them. Article marketing is a very valuable and powerful method that often leaves a much longer impression than any other style of marketing currently used. If you are not comfortable with writing, hiring an expert to write for you can be the perfect solution.

Since people have short attention-spans the short, 400 to 600 word articles generally get the most traffic. In addition, adding videos or pictures to your article make them easier to read and even more appealing to the readers. Search engines like Google love multi-media related extras especially when the content is very relevant and related. Make certain to use target keywords when you name images to help boost your presence further.

Make certain you also select keywords that are relevant to the product or service you offer as you write your content. If a potential customer is searching for tips on small business marketing and types in keywords such as “article marketing” or “small business marketing firm”, you want them to see your site and related content high in the search listings for your area. That person will then find your article, gain valuable information for free (everyone loves free), learn more about your company, and possibly move on to request your products and services.

Remember not to “stuff” your articles with a ton of keywords! Two to three main keywords is more than enough for the search engine. Once you have chosen one or two keywords you want to focus on, pay attention to related words. If again we are writing on the topic “article writing” we want to add in related keywords here and there such as “writing for SEO” or “writing ideas and tips”. This way the search engine can detect that you are actually on topic and not just stuffing keywords in your site for the sake of ranking.

As the SEO Manager and lead writer for the small business marketing firm DirectionWorks, I am often asked how difficult it is to get a website to the top of the search engine rankings on engines like Google. The answer is simple; it is easy, but like most things only if you know what you are doing and how to do it. Article marketing is one of the most powerful methods I can recommend.

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